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This product reached the end of support date on March 31, 2021.

Username/IP details are not showing up in visits tab

shashi_dasi
Inactive

Hi,

We found an interesting issue that userID/IP details are not showing up for a particular group of users. Instead it is showing with asterisks(******), refer screenshhot for the same. With this we couldn't able to do UEM analysis and completely stuck.

I would like to know the reason and how to troubleshoot the same.

visits-details-issue.png

2 REPLIES 2

erick_brambila
Contributor

Hi Shashi,

It seems like a permissions issue for your user. Validate with your administrator to make sure you have permissions to see confidential strings.

Regards,

Erick Z. Brambila

Thanks Erick.

It works for me.