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Visually Complete compatibility and supported browsers


I have enabled Visually Complete in Dynatrace V. 7.05 for a few profiles but am getting inconsistent results. I wanted to check to see if I am running into a compatibility issue.

I am looking for values in the user experience -> user action purepaths section of each profile. I filter for a specific URI and then check the "Visually Complete Time[ms]" column for results.

The issue I am running into is that sometimes I have a value, but often there is just a "-" there. I thought at first that it may be a browser issue as in one of the profiles it only shows a value if Chrome 60 is used (although it still gets a "-" sometimes for Chrome 60). In another profile I am getting values if the browser is IE 7.0 (11.0 Compat View) and IE 7.0 (9.0 Compat View).

I have seen a post that seemed to indicate that it wont work in IE or Firefox:

If anyone can suggest settings I may need to adjust or point me to a document/page that specifically lists compatibility for this feature it would be very helpful to me.




I have the same request. It seems we don't get the "visually complete" or "speed index" metrics from any apple mobiles/tablets either (we have a _lot_ of customers using apple mobile devices). It would be good to have a document that states what platforms/browsers that are currently supported.

Dynatrace Leader
Dynatrace Leader

I saw a recent ticket that went in to this a bit - it seems it definitely isn't supported for Safari at this time and to get an idea of where it will work support inidicated it is based on MutationObserver ( and Resource Timings (

So the two above pages may help a bit.


Thank you very much for the reply I don't know how I missed this. Sorry for not saying thank you sooner. That is very helpful and will help me to justify/explain why it works in some cases and not in others.

Hi @James K.!

Based on what we see now on those pages, does this mean that Visually Complete is supported across browsers since IE11, Edge 16, Firefox 57, Chrome 63, iOS Safari 11.2, Chrome for Android 62, UC Browser for Android 11.4, and Samsung Internet 6.2?

Kind regards,
Joshua P.

I don't know if there's a list somewhere so I can't say they're "officially" supported for certain but I took a look through our live data and I do see visually complete being calculated for user actions in each of those browsers that I can find visits from so I would be pretty confident they will work.