Please check the below link for the supported technologies by DynaTrace.
If any one of them is using by ICM, you can instrument and monitor.
Thanks for the link Babar.
I don't see CISCO ICM listed in there. Can you provide the list of softwares which are not compatible with Dynatrace so that we can check on those before proceeding with agent install.
Apologize that I don't have list to not supported applications but application name could be anything e.g. ABC or DEF but if the technology is supported by DynaTrace then you can monitor the application, so you just need to know that which technology is used by Cisco ICM.
The below link is for the supported technologies.
You can use the DynaTrace ADK even if the technology is Python. Please check the below link for further informaiton.