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This product reached the end of support date on March 31, 2021.

What happens when PWH disconnected for 1 day or more ?



Can everybody explain to me, what happens when PWH disconnected for 1 day or more ? I don't know more about PWH




Dynatrace Champion
Dynatrace Champion

The measure data collected during the PWH downtime is lost. When you reconnect, the measure data from that point will be saved to the database.

Hi Dave,

When PWH disconnect, where data like chart, etc saved ? I saw the chart when PWH disconnect. But when PHW connected again , chart data during PWH disconnect is not visible.


Yes. This is because the data could not be written to the PWH while it was disconnected. That data is lost now. Once you reconnect, data will be written again from that point onward and should show up in your chart again, but you will have a gap in the data for the time when the PWH was disconnected.

In addition to Benjamin's comment, measure data (the only data that is chartable) is kept in memory for one hour, so you can create charts from that data while in memory even though it is not being persisted to the PWH when it is disconected.