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Why agent is not showing the agent mapping in agent overview.

praveena_patha1
Organizer

Hi Team,

We have installed an agent in a server and after agent is connected to the collector...then we created the agent mapping according to the agent name. Now the problem is still the agent mapping is not being shown in the agent overview. Do we need to restart the agent in the respective server to get agent mapping?

6 REPLIES 6

Babar_Qayyum
Leader

Hello Praveena,

In this situation you will have to restart the process/server to connect/mapped the agent.

Regards,

Babar

Thanks Babar. Now the agent is getting reflected in agent overview.

Now the problem is we are not able to see any purepaths from that server. For this what we should do? @Babar Q. @Radu S. @Dave M.

Hello Praveena,

I hope there will be some traffic for that process/application and also the relevant sensors are on the active and start PurePaths capturing mode.

Which technology do you have?

Regards,

Babar

sensor-placement.png

PFA .

The technology is webserver and we have installed it in Linux OS.

What does the traffic means??? @Babar Q.

What do you see in "Status Overview"? It shows the Dynatrace Web Server Agent and its sub-agent?
Something like this image:

Hi Praveena,

Make sure you have configured proper sensors to capture data from webservers.

Please find the below image.

Thanks

webserver-sensors.png