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Why are my agents no longer working on AIX after installing 7.0.10, 7.0.11, or 7.0.12?

markus_baumgart
Dynatrace Advisor
Dynatrace Advisor

Users on that are running outdated technology levels on AIX 7.1 that have already been end-of-life'd by IBM may face an issue after installing recent AppMon updates (7.0.10 to 7.0.12).

The following linker error is displayed when the agent dynamic library is being loaded:

DSO load failed __setjmp symbol was not found

Root cause: AIX system is outdated; starting with 7.0.10 the agent is expecting a newer
version of libc that comes with AIX 7.1 TL3 SP8/9
(7100-03-08-1642) onwards.

Solution:

- install the latest service IBM updates on your AIX system

- or use the controlled roll-out feature to exclude affected AIX systems from agent updates

R&D is currently investigating a compatibility enhancement to address this issue.

1 REPLY 1

markus_baumgart
Dynatrace Advisor
Dynatrace Advisor

Root cause: AIX system is outdated; starting with 7.0.10 the agent is expecting a newer
version of libc that comes with AIX 7.1 TL3 SP8/9
(7100-03-08-1642) onwards.

Solution:

- install the latest service IBM updates on your AIX system

- or use the controlled roll-out feature to exclude affected AIX systems from agent updates

R&D is currently investigating a compatibility enhancement to address this issue.