cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why does the Native Mobile App visits getting captured as multiple visits?

mallempati_sree
Inactive

hi All,

Recently when we tested our Native App with v7.1 Agents for iOS we observed that the visits are getting captured as multiple visits under different Application like under ADK Defined Mobile App Application as well as under Mobile Browser. I have also raised support ticket and waiting for reply. Does anyone else faced similar issue?

Thanks,

Sree

8 REPLIES 8

kyle_kowalski
Dynatrace Pro
Dynatrace Pro

Is this a pure native app or a Hybrid application?

hi Kyle,

It's sort of hyrid Application. We ahve few native user pages which later interatcts with web pages.

BabarQayyum
Leader

Hello Sree,

Do you mean that the same visit is splitting into the ADK Defined Mobile App Application and Mobile Browser?

If the same application is accessing through mobile browser then obviously will be under the Mobile Browser.

Did you use the exact mobile application name while instrumenting?

Regards,

Babar

Yes Babar! The same visit is splitted between Mobile Browser and Mobile App Application defined by ADK.

But why the visit is getting captured under both Applications?

Thanks,

Sree

harp
Dynatrace Pro
Dynatrace Pro

As of 7.1 you need to enable hybrid for the mobile agent if you want to have the mobile native and JavaScript user Actions in the same visit.



<key>DTXHybridApplication</key>


<true/>

Thanks Patrick!

Will test the app with the above key and will let you know.

Thanks,

Sree

hi Patrick,

Even after adding the above key It didn't worked.

Thanks,

Sree

we should handle this in the support case you created so we can concentrate on one source not get lost in a mix of solution attempts from here and the support ticket.