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This product reached the end of support date on March 31, 2021.

dtclient linux error

lgmitraud
Inactive

Hi guys,

tried to start the dtclient on the server and got an error... heres the logs:

[root@mor-dynasrvprd01 dynatrace-6.2]# ./dtclient
dynaTrace Client
Version: 6.2.0.1239 - built 2015.07.07
Copyright (C) 2004-2015, Dynatrace

2016-05-25 13:16:45 [5f7c483e] info [native] Launcher configuration summary for dynaTrace Client:
2016-05-25 13:16:45 [5f7c483e] info [native] Launcher: /opt/dynatrace-6.2/dtclient
2016-05-25 13:16:45 [5f7c483e] info [native] Java VM: /opt/dynatrace-6.2/jre/bin/java
2016-05-25 13:16:45 [5f7c483e] info [native] Java version: 1.7.0_80 64-Bit
2016-05-25 13:16:45 [5f7c483e] info [native] Startup jar: /opt/dynatrace-6.2/client/plugins/org.eclipse.equinox.launcher_1.2.0.v20110502.jar
2016-05-25 13:16:45 [5f7c483e] info [native] Working directory: /opt/dynatrace-6.2/client
2016-05-25 13:16:45 [5f7c483e] info [native] Configuration file: /root/.dynaTrace/dynaTrace 6.2/dtclient.ini
2016-05-25 13:16:45 [5f7c483e] info [native] Native watchdog feature turned off
2016-05-25 13:16:45 [5f7c483e] info [native] Process created successfully, pid: 10499
2016-05-25 13:16:45 [5e4ca87e] severe [java ]
2016-05-25 13:16:45 [5e4ca87e] severe [java ] (dtclient:10499): GLib-GObject-WARNING **: invalid (NULL) pointer instance
2016-05-25 13:16:45 [5e4ca87e] severe [java ]
2016-05-25 13:16:45 [5e4ca87e] severe [java ] (dtclient:10499): GLib-GObject-CRITICAL **: g_signal_connect_data: assertion 'G_TYPE_CHECK_INSTANCE (instance)' failed
2016-05-25 13:16:45 [5e4ca87e] severe [java ]
2016-05-25 13:16:45 [5e4ca87e] severe [java ] (dtclient:10499): Gtk-CRITICAL **: IA__gtk_settings_get_for_screen: assertion 'GDK_IS_SCREEN (screen)' failed
2016-05-25 13:16:45 [5e4ca87e] severe [java ]
2016-05-25 13:16:45 [5e4ca87e] severe [java ] (dtclient:10499): Gtk-WARNING **: Screen for GtkWindow not set; you must always set
2016-05-25 13:16:45 [5e4ca87e] severe [java ] a screen for a GtkWindow before using the window
2016-05-25 13:16:45 [5e4ca87e] severe [java ]
2016-05-25 13:16:45 [5e4ca87e] severe [java ] (dtclient:10499): Gtk-WARNING **: Screen for GtkWindow not set; you must always set
2016-05-25 13:16:45 [5e4ca87e] severe [java ] a screen for a GtkWindow before using the window
2016-05-25 13:16:45 [5e4ca87e] severe [java ]
2016-05-25 13:16:45 [5e4ca87e] severe [java ] (dtclient:10499): Gdk-CRITICAL **: IA__gdk_screen_get_display: assertion 'GDK_IS_SCREEN (screen)' failed
2016-05-25 13:16:45 [5e4ca87e] severe [java ]
2016-05-25 13:16:45 [5e4ca87e] severe [java ] (dtclient:10499): Gdk-CRITICAL **: IA__gdk_display_get_pointer: assertion 'GDK_IS_DISPLAY (display)' failed
2016-05-25 13:16:45 [5e4ca87e] severe [java ]
2016-05-25 13:16:45 [5e4ca87e] severe [java ] (dtclient:10499): Gtk-WARNING **: Screen for GtkWindow not set; you must always set
2016-05-25 13:16:45 [5e4ca87e] severe [java ] a screen for a GtkWindow before using the window
2016-05-25 13:16:45 [5e4ca87e] severe [java ]
2016-05-25 13:16:45 [5e4ca87e] severe [java ] (dtclient:10499): Gdk-CRITICAL **: IA__gdk_screen_get_n_monitors: assertion 'GDK_IS_SCREEN (screen)' failed
2016-05-25 13:16:45 [5e4ca87e] severe [java ]
2016-05-25 13:16:45 [5e4ca87e] severe [java ] (dtclient:10499): Gtk-WARNING **: Screen for GtkWindow not set; you must always set
2016-05-25 13:16:45 [5e4ca87e] severe [java ] a screen for a GtkWindow before using the window
2016-05-25 13:16:45 [5e4ca87e] severe [java ]
2016-05-25 13:16:45 [5ecc987e] info [java ] #
2016-05-25 13:16:45 [5e4ca87e] severe [java ] (dtclient:10499): Gdk-CRITICAL **: IA__gdk_screen_get_monitor_geometry: assertion 'GDK_IS_SCREEN (screen)' failed
2016-05-25 13:16:45 [5e4ca87e] severe [java ]
2016-05-25 13:16:45 [5ecc987e] info [java ] # A fatal error has been detected by the Java Runtime Environment:
2016-05-25 13:16:45 [5ecc987e] info [java ] #
2016-05-25 13:16:45 [5e4ca87e] severe [java ] (dtclient:10499): Gdk-CRITICAL **: IA__gdk_screen_get_default_colormap: assertion 'GDK_IS_SCREEN (screen)' failed
2016-05-25 13:16:45 [5e4ca87e] severe [java ]
2016-05-25 13:16:45 [5ecc987e] info [java ] # SIGSEGV (0xb) at pc=0x00007fc22362f877, pid=10499, tid=140472445441792
2016-05-25 13:16:45 [5ecc987e] info [java ] #
2016-05-25 13:16:45 [5e4ca87e] severe [java ] (dtclient:10499): Gdk-CRITICAL **: IA__gdk_colormap_get_visual: assertion 'GDK_IS_COLORMAP (colormap)' failed
2016-05-25 13:16:45 [5e4ca87e] severe [java ]
2016-05-25 13:16:45 [5ecc987e] info [java ] # JRE version: Java(TM) SE Runtime Environment (7.0_80-b15) (build 1.7.0_80-b15)
2016-05-25 13:16:45 [5e4ca87e] severe [java ] (dtclient:10499): Gdk-CRITICAL **: IA__gdk_screen_get_default_colormap: assertion 'GDK_IS_SCREEN (screen)' failed
2016-05-25 13:16:45 [5ecc987e] info [java ] # Java VM: Java HotSpot(TM) 64-Bit Server VM (24.80-b11 mixed mode linux-amd64 compressed oops)
2016-05-25 13:16:45 [5ecc987e] info [java ] # Problematic frame:
2016-05-25 13:16:45 [5e4ca87e] severe [java ]
2016-05-25 13:16:45 [5ecc987e] info [java ] # C [libgdk-x11-2.0.so.0+0x7a877] gdk_window_enable_synchronized_configure+0x7
2016-05-25 13:16:45 [5ecc987e] info [java ] #
2016-05-25 13:16:45 [5e4ca87e] severe [java ] (dtclient:10499): Gdk-CRITICAL **: IA__gdk_screen_get_root_window: assertion 'GDK_IS_SCREEN (screen)' failed
2016-05-25 13:16:45 [5ecc987e] info [java ] # Core dump written. Default location: /opt/dynatrace-6.2/client/core or core.10499
2016-05-25 13:16:45 [5ecc987e] info [java ] #
2016-05-25 13:16:45 [5e4ca87e] severe [java ]
2016-05-25 13:16:45 [5ecc987e] info [java ] # An error report file with more information is saved as:
2016-05-25 13:16:45 [5e4ca87e] severe [java ] (dtclient:10499): Gdk-CRITICAL **: IA__gdk_screen_get_root_window: assertion 'GDK_IS_SCREEN (screen)' failed
2016-05-25 13:16:45 [5ecc987e] info [java ] # /opt/dynatrace-6.2/client/hs_err_pid10499.log
2016-05-25 13:16:45 [5e4ca87e] severe [java ]
2016-05-25 13:16:45 [5e4ca87e] severe [java ] (dtclient:10499): Gdk-CRITICAL **: IA__gdk_window_new: assertion 'GDK_IS_WINDOW (parent)' failed
2016-05-25 13:16:45 [5ecc987e] info [java ] #
2016-05-25 13:16:45 [5ecc987e] info [java ] # If you would like to submit a bug report, please visit:
2016-05-25 13:16:45 [5ecc987e] info [java ] # http://bugreport.java.com/bugreport/crash.jsp
2016-05-25 13:16:45 [5ecc987e] info [java ] # The crash happened outside the Java Virtual Machine in native code.
2016-05-25 13:16:45 [5ecc987e] info [java ] # See problematic frame for where to report the bug.
2016-05-25 13:16:45 [5ecc987e] info [java ] #
2016-05-25 13:16:45 [5f7c483e] info [native] Process 10499 terminated, exitcode: 6
2016-05-25 13:16:45 [5f7c483e] severe [native] Process terminated unexpectedly!
2016-05-25 13:16:45 [5f7c483e] warning [native] Option 'restartonfailure' not set, thus terminating application
2016-05-25 13:16:45 [5f7c483e] info [native] dynaTrace Client terminated

Any ideas?

3 REPLIES 3

gabriel_casella
Dynatrace Pro
Dynatrace Pro

From your output it sounds like that the client could not find the 'Screen' (let's say the X window system).

As you said that you tried to open it in the DT Server machine:

  1. Are you running X on it?
  2. If yes, is root allowed to access X? (Usually yes, but you never know)
  3. If yes, do you have most of the GTKs libs working fine as well?

PS.: If possible, edit your question and put your output inside the "code area" (button in the form) to be easily readable 😃

dominik_stadler
Dynatrace Pro
Dynatrace Pro

Can you state which Linux distribution and version you are using here?

dominik_stadler
Dynatrace Pro
Dynatrace Pro

Can you state which exact Linux distribution and version you are using here?