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This product reached the end of support date on March 31, 2021.

dynatrace-client-7.2.0.1697-darwin-x86-64 client Java version could not be detected!

anthony_kalind1
Participant

Trying to install latest dtclient. Installer doesn't run and portable fails with Java version could not be detected! Log is below.

Can't do work on it at the moment so any help would be much appreciated.

Tried updating java and checking paths, but last version works

Specs:

dynatrace-client-7.2.0.1697-darwin-x86-64

MacBook Pro (15-inch, 2017)

Processor: 2,8 GHz Intel Core i7

Mem: 16 GB 2133 MHz LPDDR3

Java version:

$ java --version system
java 11.0.1 2018-10-16 LTS
Java(TM) SE Runtime Environment 18.9 (build 11.0.1+13-LTS)
Java HotSpot(TM) 64-Bit Server VM 18.9 (build 11.0.1+13-LTS, mixed mode)

Log output:

$ /Users/userhome/dynatrace-client-7.2.0.1697-darwin-x86-64/dtclient ; exit;
Dynatrace Client
Version: 7.2.0.1697 - built 2018.10.04
Copyright (C) 2004-2018, Dynatrace
2019-02-13 09:11:08 UTC [094715c1] info [native] no updates found in /Users/userhome/dynatrace-client-7.2.0.1697-darwin-x86-64/client
2019-02-13 09:11:08 UTC [094715c1] info [native] Launcher configuration summary for Dynatrace Client:
2019-02-13 09:11:08 UTC [094715c1] info [native] Mode: outer launcher
2019-02-13 09:11:08 UTC [094715c1] info [native] Launcher: /Users/userhome/dynatrace-client-7.2.0.1697-darwin-x86-64/dtclient
2019-02-13 09:11:08 UTC [094715c1] info [native] Configuration file: /Users/userhome/.Dynatrace/Dynatrace 7.2/dtclient.ini
2019-02-13 09:11:08 UTC [094715c1] info [native] Native watchdog will not be started by outer launcher. Check inner launcher log file.
2019-02-13 09:11:08 UTC [094715c1] info [native] Starting inner launcher /Users/userhome/dynatrace-client-7.2.0.1697-darwin-x86-64/dtclient
2019-02-13 09:11:08 UTC [094715c1] info [native] Process created successfully, pid: 2929
Dynatrace Client
Version: 7.2.0.1697 - built 2018.10.04
Copyright (C) 2004-2018, Dynatrace
2019-02-13 09:11:08 UTC [03e6a5c1] info [native] Restart count is 0
2019-02-13 09:11:08 UTC [03e6a5c1] info [native] no updates found in /Users/userhome/dynatrace-client-7.2.0.1697-darwin-x86-64/client
2019-02-13 09:11:08 UTC [03e6a5c1] severe [native] Failed to get Java version: Permission denied
2019-02-13 09:11:08 UTC [03e6a5c1] info [native] Launcher configuration summary for Dynatrace Client:
2019-02-13 09:11:08 UTC [03e6a5c1] info [native] Mode: inner launcher
2019-02-13 09:11:08 UTC [03e6a5c1] info [native] Logical Launcher: /Users/userhome/dynatrace-client-7.2.0.1697-darwin-x86-64/dtclient
2019-02-13 09:11:08 UTC [03e6a5c1] info [native] Physical Launcher: /Users/userhome/dynatrace-client-7.2.0.1697-darwin-x86-64/dtclient
2019-02-13 09:11:08 UTC [03e6a5c1] info [native] Java VM: /Users/userhome/dynatrace-client-7.2.0.1697-darwin-x86-64/jre/bin/java
2019-02-13 09:11:08 UTC [03e6a5c1] warning [native] Java version could not be detected!
2019-02-13 09:11:08 UTC [03e6a5c1] info [native] Startup jar: /Users/userhome/dynatrace-client-7.2.0.1697-darwin-x86-64/client/plugins/org.eclipse.equinox.launcher_1.4.0.v20161219-1356.jar
2019-02-13 09:11:08 UTC [03e6a5c1] info [native] Working directory: /Users/userhome/dynatrace-client-7.2.0.1697-darwin-x86-64/client
2019-02-13 09:11:08 UTC [03e6a5c1] info [native] Configuration file: /Users/userhome/.Dynatrace/Dynatrace 7.2/dtclient.ini
2019-02-13 09:11:08 UTC [03e6a5c1] info [native] Native watchdog feature turned off
2019-02-13 09:11:08 UTC [03e6a5c1] severe [native] Failed to create new process "/Users/userhome/dynatrace-client-7.2.0.1697-darwin-x86-64/jre/bin/java" - Permission denied
2019-02-13 09:11:08 UTC [094715c1] info [native] Process 2929 terminated, exitcode: 31
2019-02-13 09:11:08 UTC [094715c1] info [native] Inner Launcher exit code: TERMINATE(31)
2019-02-13 09:11:08 UTC [094715c1] info [native] Dynatrace Client terminated
2019-02-13 09:11:08 UTC [094715c1] info [native] Launcher exit code: 0
[Process completed]


4 REPLIES 4

anthony_kalind1
Participant

Seems, my path wasn't updated nth times the charms!


sebastian_kryst
DynaMight Leader
DynaMight Leader

On Mac you have to install java JRE manually before running client. On windows client can use embedded one but for mac there is such requirement.

https://www.dynatrace.com/support/doc/appmon/short...

Sebastian


Re: dynatrace-client.dmg

You can open the .dmg file, right-click on the dynatrace client 7.x file therein then select 'show package contents' - this will open a new finder window. Navigate to Contents / MacOS and double-click the dtclient file. The client will then run.


And if you want to run the demo AppMon MacOS version, you'll need Java 1.8 SDK - available from Oracle here: https://www.oracle.com/technetwork/java/javase/do...

This file:

Mac OS X x64249.15 MB jdk-8u202-macosx-x64.dmg