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This product reached the end of support date on March 31, 2021.

dynatrace collector service terminates unexpectedly - thus unable to start the dynatrace collector service

oscar_j_gurley
Newcomer

dynatrace collector service terminates unexpectedly - thus unable to start the dynatrace collector service

4 REPLIES 4

florent_duchate
Dynatrace Pro
Dynatrace Pro

Which OS is this collector running on?

Could you attach the collector log file please?

It can be obtained from here:

oscar_j_gurley
Newcomer

2015-09-18 08:31:12 [0000001c] severe [native] "dynaTrace Collector 5.6.0" cannot be started interactively. Please use the Service Control Manager (Control Panel/Administrative Tools/Services) to start this service.

I have used the service control manager to start the dynatrace collector instance - however the service keeps terminating unexpectedly. It is a Windows Server 2008 R2.

Under the instance logs - I keep seeing the following error:

Error: Invalid or corrupt jarfile D:\Program Files\dynaTrace\dynaTrace 5.6.0\collector\plugins\org.eclipse.equinox.launcher_1.2.0.v20110502.jar.gz

florent_duchate
Dynatrace Pro
Dynatrace Pro

Ok, we could have a genuine file corruption issue here. If you have another collector elsewhere you could try to replace the file or alternatively re-installing the collector might fix the problem.

oscar_j_gurley
Newcomer

resolved it by - running a repair from add/remove programs.