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incident alert emails not working for distribution list

mmuthyal
Inactive

we are sending incident alert emails. but it is not working for distribution lists. its very difficult to add many people to every incident. any help would be much appreciated. Thanks.!


1 REPLY 1

richard_guerra
Participant

You have to use the smtp email address of the distribution list. This is a function of how your email system works. If you're using Outlook, look up the DL in the Global Address List and check the 'Email Addresses' page - you should find a smtp:xxxxxxx address there.