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This product reached the end of support date on March 31, 2021.

one out of two JVMs agent (on same host) is offline after Agent -Collector connectivity issue,both java process running on host,please suggest


2 jvm agents on same host reporting to Collectors in pool(load balancing environment),we had multiple agent connectivity issue after which one of the the JVM agent connection recovered but other is showing offline even though both Java process are running on the host,Can you please suggest ?


DynaMight Leader
DynaMight Leader

Hello @santi k.

First of all you will have to look in the logs in the disconnected processes/agents.

The best practice is to not use firewall between agents and collectors because instrumentation is done on the collector. If you have a firewall in between then add two additional columns (Average Instrumentor Response Time and Maximum Instrumentor Response Time) in the Agents Overview to know that how much time is taken by the disconnected agent and connected agent from the same host (avg should be < 100 ms).