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subAgent: 6605257b (masterAgent: a165b6c9) that is not registered on server

ashutosh_singh1
Organizer

Dear Team,

I have observed below error logs, it is coming very frequently, but unable to find out reason behind same.[AgentEventChunk] RECEIVED EVENT: 1 for subAgent: 6605257b (masterAgent: a165b6c9) that is not registered on server. Skipping events. Suppressing this warning for another 60000 ms.

Kindly let me know if anyone faced it same.

Regards,
Ashutosh Singh


1 REPLY 1

Joe_Hoffman
Dynatrace Champion
Dynatrace Champion

This appears to be a WebServer(?) agent that is not being recognized by the AppMon Server. WebServers (Apache, etc) use a local Master agent to aggregate data. Perhaps restarting the master agent process (Service) and the Apache (?) process might help. If that does not resolve it, I would open a support case. Be sure to include the whole log file from the master agent and apache (?) process in your support case.