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unable to start the backend services of AppMon

mayana_s_khan
Inactive

Hi Team,

I have done the fresh install the dynatrace AppMon v7.2 in new linux machine. If i start the services its reachable and running fine.

Then i want to have same configuration (Measure/sensors/BTs/dashboards etc) of other linux machines. i have run the migration tool and taken the .dtma file. Then migrated the dtma file using migration tool to new linux machine and change the details in server.config.xml file and started the application.


After migration unable to start the backend services.

[root@DYNSERVER02 init.d]# ./dynaTraceServer start-backend
Dynatrace Server
Version: 7.2.0.1697 - built 2018.10.04
Copyright (C) 2004-2018, Dynatrace

2019-11-14 11:53:24 UTC [619b481b] info    [native] 1 update(s) found in /app/dynaTrace/dynatrace-7.2/server
2019-11-14 11:53:24 UTC [619b481b] info    [native] update /app/dynaTrace/dynatrace-7.2/server/updates/update_7.2.18.1032  Version 7.2.18.1032  is ACTIVE
2019-11-14 11:53:24 UTC [619b481b] info    [native] newest active update is 7.2.18.1032
2019-11-14 11:53:24 UTC [619b481b] info    [native] Launcher found in update: /app/dynaTrace/dynatrace-7.2/server/updates/update_7.2.18.1032/dtserver
Starting Dynatrace Server as background process, pid: 16181

[root@DYNSERVER02 init.d]# ./dynaTraceServer status
Dynatrace Server daemon not running.
Dynatrace FrontendServer daemon not running.
[root@DYNSERVER02 init.d]#
[root@DYNSERVER02 init.d]#
[root@DYNSERVER02 init.d]# ./dynaTraceServer start-frontend
Dynatrace Frontend Server
Version: 7.2.0.1697 - built 2018.10.04
Copyright (C) 2004-2018, Dynatrace

2019-11-14 11:54:27 UTC [1de078cd] info    [native] 1 update(s) found in /app/dynaTrace/dynatrace-7.2/server
2019-11-14 11:54:27 UTC [1de078cd] info    [native] update /app/dynaTrace/dynatrace-7.2/server/updates/update_7.2.18.1032  Version 7.2.18.1032  is ACTIVE
2019-11-14 11:54:27 UTC [1de078cd] info    [native] newest active update is 7.2.18.1032
2019-11-14 11:54:27 UTC [1de078cd] info    [native] Launcher found in update: /app/dynaTrace/dynatrace-7.2/server/updates/update_7.2.18.1032/dtfrontendserver
Starting Dynatrace Frontend Server as background process, pid: 16823

[root@DYNSERVER02 init.d]# ./dynaTraceServer status
Dynatrace Server daemon not running.
Dynatrace FrontendServer daemon is running:
root     16823     1  0 12:54 ?        00:00:00 /app/dynaTrace/dynatrace-7.2/dtfrontendserver -bg 636242650
root     16824 16823  0 12:54 ?        00:00:00 /app/dynaTrace/dynatrace-7.2/server/updates/update_7.2.18.1032/dtfrontendserver -outerlauncher=/app/dynaTrace/dynatrace-7.2/dtfrontendserver -outerlauncherversion=7.2.0.1697 -restartcount=0 -pipeid=616496688 -bg 636242650



1 REPLY 1

It’s not whole log. Go to Server.0.0.log and check there if there is no problem with SSL communication. Sometimes Appmon libraries has expired SSL certificate and there has to be done some Trick to start both of them. If root cause is different you will have there as well some detailed informations.

Sebastian