Discrepancy in between Service Now ITSM local user description

[y_buccellato]

For Dynatrace incident Service Now integration there are discrepancy between the roles the local user created on SNOW should have.

On one side, on Dynatrace, in problem notification these roles are described as necessary:

"Make sure that your user account has the web_service_admin and x_dynat_ruxit.Integration roles."

on Service Now store on right menù of the application "Dynatrace incident Integration" 

> Supporting Links and Docs > Installation Guide

In the installation guide the role described is as folow:

"ServiceNow authentication user needs following roles: admin, x_dyna_ruxit.Integration"

regards

[ChadTurner]

@y_buccellato were you able to get clarity on this - If so could you share and we can see about getting the documentation updated 🙂

[y_buccellato]

Hi @ChadTurner  to be honest I think the document from the SNOW store page has also disappeared...
I got the result without the clarity 😉

No more questions on my side

[ChadTurner]

so what was the proper permissions that needed to be set, or at least worked for your instance?