Do not trigger Webhook by reopening of the Problem

[Ingrida]

Hi dear community,

After happy implementation of custom integration for Problems notifications  to our legacy incident managemement system with no webhook we are facing following problem:

After problem is reopenend (so, new event are merged to existing problem), our webhook is triggered (again) causing reperative creation of incidents.

We've set up problem notification exclusivelly not to be triggered if new events are merged, but seems like reopening the problem is not being covered with it... 😞 

Anybody here with same problem? 

Anybody here who solved it?

Regards,

Ingrida

[natanael_mendes]

When you are creating a custom integration with webhook you have a few options, one of which is not to alert if the problem occurs again, which is probably what is happening in your environment. I recommend disabling it to avoid this barrage of notifications

[Ingrida]

Hi @natanael_mendes ,

Thanks for replay and proposal.

Actually this is how we set it up:

...
 "webHookNotification": {      "acceptAnyCertificate": true,      "notifyEventMergesEnabled": false,      "notifyClosedProblems": false,  
...

Still not working 😞

[Ingrida · Accepted solution]

I got an advice from DT Support to open RFE for it as "it works as designed". Hence: Ability todisable WEbhook activation in case of reopening of the Problem - Dynatrace Community