03 Oct 2024
08:30 AM
- last edited on
04 Oct 2024
06:42 AM
by
MaciejNeumann
Hii All ,
Has anyone done the manage engine ticketing tool integration with dynatrace which is service task plus is it can be done in dynatrace please help me with the configuration with the same and what all URL's needed to be configured or Webhook URL's to be sent .
This is urgent please help and also is it possible to do it in on prem of manage engine .
03 Oct 2024 09:15 AM - edited 03 Oct 2024 09:16 AM
Hi @adminApmosys ,
For any integration you can use the Custom Integration section.
While I don't have much experience on the ManageEngine tool you can refer to this for the data requires to be posted to ManageEngine and the webhook url.
In Dynatrace simply Navigate to Settings --> Integration --> Problem Notifications.
Click on add notification and fill in these appropriate fields.
You can pass all the headers required from "Add item" and the data to be posted can be edited in the Payload section. Just remember that you can use payloads that will be replaced when the actual problem is generated.
Here is a quick example.
request": {
"subject": {ProblemTitle},
"resolution": {
"content": {ProblemDetailsText}
},
"configuration_items": [
{
"name": {ImpactedEntity}
}
],}
This payload is subjective please change it to fit your needs.
19 Oct 2024 07:40 PM - edited 19 Oct 2024 07:41 PM
Hello @adminApmosys
Regarding the ManageEngine integration, I had a previous use case:
It falls under Manage > Settings > Integration > Problem Notifications >Custom integrations
To add Basic authentication headers:
You can specify additional http headers as well as per the setup requirements
Tip:
You have two more advanced options regarding ManageEngine integration as follows:
Hoping you good job 👨💻, Keep us posted 😉
It's also useful to refer to Requests as suggested by @Maheedhar_T .
KR,
Peter.