Welcome back in another Community Challenge!
This time we'd like to challenge your memory. We can differ in many areas, but the one that is totally universal and brings us all here is the Dynatrace platform. Stop for a while and think: what are the features or aspects of using Dynatrace that surprised you or simply made you love Dynatrace? ❤️
Share your insights below, in any form you prefer, about any great surprises with Dynatrace you can recollect! Every participant gets 100 bonus points, a dedicated "Dynatrace lover" badge you can see on the left, and something really exciting – a 1:1 session with the Dynatrace Community Team to ask about anything!
Can't wait for your answers! 😃
Coming from DynaTrace/AppMon the first thing I really appreciated about the new Dynatrace/Ruxit was the ease of installation updates.
Especially when doing Presales, no longer having hour long setup sessions for servers/collectors and then manually finding the correct config files or wrapper script to add the agents is a big time saver.
With Dynatrace now you can setup a cluster in well under an hour and have a few hundred or thousands of hosts deployed with e.g. ansible on the same day. An after that operation is a lot smoother, no more manual updates for each customer on every major version.
( What the didn't appreciate where the many name changes of products, luckily all of that is in the past now. 😜 )
I have worked with others APM tools before know Dynatrace... I will not mention those, because it is pointless and you will know why.
The huge struggling point with all of these others tools are: You need to check the technology present on the hosts, then look for the specific agent to install/deploy , and some of these agents are really painful to deploy, need to change app start up manually, etc.
In the end you will have more Agents than app process running on the host to manage.
And what Dynatrace does?? It gives you ONE SINGLE AGENT THAT DOES EVERYTHING!!! (sorry, not sorry)
I was happy with my job, since I was paid to manage the many agents health check (lie).
Now I am even happier because I have time to do what I need to do, since Dynatrace OneAgent is smart enough to keep it healthy by it self.
This make me focus on what really matter, the monitoring strategy.
So thank you, Dynatrace, for bring us the OneAgent.
and Oh, yes!!! It does also instrument your frontend with the ruxit too.
Danne, I feel like you described our experience as well - maybe not necessarily with monitoring platforms (of course we use Dynatrace! 🙂), but with the tools that waste time for maintenance and keep away from innovating. I wish you many nice Dynatrace surprises moving forward! 🙂
Coming from a Synthetic background (Keynote Systems partner) and End User perspective, I remember quite clearly the first meeting when we were integrated with Dynatrace. At the time I was explained how APM worked, and I quickly figured that I had been loosing a lot of time without the correct tool. It was one of the few WOW moments that I experienced in my career.
Of course, I fell in love with the ease of the Ruxit and then Dynatrace platform. So, and given Valentine's day, I went looking for an adequate quote for my love with Dynatrace, and got one that seems appropriate for me:
"For small creatures such as we, the vastness is bearable only through love." – Carl Sagan
For me, I'd say the ability to achieve any goal/idea possible. Over the course my Dynatrace journey I've been faces with multiple questions mainly centering on the basic question "How can Dynatrace make my job easier?"
We solved many of those questions from a "Who you gonna call" mark down tile or the Disaster Recovery Dashboard for our Leadership Team members to a method that allows you to map and test the journey of a customer on a competitors site.
While all these solutions are great, the cherry on top I'd say is not just the usage of the UFOs around the organization, but how we also formulated a way to have Dynatrace Davis in your car to give you real time updates on your organizations infrastructure during your commute.
I highlight these ideas and methods to all of our customers, because Dynatrace might not offer an immediate solution to your question/ask. Rather, you can leverage your own creativity to further expand the functionality and use of the product beyond what other organizations might be using it for.
Ohh, and of course, the ability to have a Dynatrace One Representative just a click away inside the platform to help you with any and all questions a user may have.
What I love about Dynatrace is the gorgeously short time and effort needed to deliver!
Professionally, Dynatrace was the first complete tool that I used.
However, my Master Thesis' main subject was Observability, and the main technology used was OpenTelemetry , which required A LOT of manual instrumentation and configuring.
Do not get me wrong: I loved working with OT, and I'm all about supporting the new open-source standards!
The only comparison I can find is between cooking your own meal or going to the nicest restaurant in town: both are heartwarming, but you gotta love having it all without the work! 😁
Auto-instrumentation, AI-powered auto analysis, dynamic thresholds... I just love how Dynatrace empowers this auto-results!
We enjoy the meal, without having to cook it! 🍽 👨🍳
I was surprised that Dynatrace is easy to build. We needed a lot of steps and preparations when we introduced Appmon.
Since Dynatrace tenants can be accessed from anywhere, we can respond smoothly to customer inquiries. It was okay if COVID-19 was widespread and it became difficult to visit the customer office.
My surprise is with the contiguous evolving of the UI.
Will keep a side for a moment the new UI outlook that we get with every other version, that make me wonder again and again "How moved my cheese this time" and where the hack I will find what I'm looking for now .....
If we will think for a moment on DCRUM , AppMon and Gomez UI and where we are today in terms of unify UI, it is a great and welcome change.
Another surprise for me is to find out where is the save button in each page located, some times it is in the bottom some times it is in the top, sometime it in both and on other times there is no button at all some kind of quiz 🤗
Keep on send those surprises to us, we are definitely love them !!!
All the best and stay safe
I agree with many of the previous comments. But for me, it's definitely the following:
After a customer is using the product and I need to help him with a problem, the mood of the customer is never 😠angry or upset. They know that delivers. I know, I know, part of this is from the person on the other side of the desk, but the tool and the flexibility to be able to solve problems is very important. I love working with a tool where the "fabric" takes care of their product, in part this is important because it is the only product and not another in their stack. A great community like this one helps too.
Thanks to everyone for your help!!!!
The massive scope of Dynatrace surprised me, I've never used software so wide and deep. The capabilities are so comprehensive, it makes you love the product when the answer to almost all of the questions my clients have (no matter how imaginative) is "yes, we can do that".
It's neat to see some of the solutions I regularly use mentioned in this very topic by @ChadTurner. Specifically the "Who you gonna call" mark down tile and testing the journey of a customer on a competitors site!
Lastly, I'd mention the super helpful community, thank you all!
To me, the biggest surprise at the beginning was the easiest I could ever imagine a drill down from a problem down to the line of code. After exploring hard to understand charts and metrics in tables in previous products, this was a rocket science!
Now, I'm being surprised by various options to automate and include Dynatrace in Software Development Lifecycle - automatable OneAgent installation, Cloud automation, auto-remediation with Ansible Tower, Appsec .... just to name a few ... that all in all lead to more time to do other innovations and ... feel better as Dynatrace Davis never sleeps so I can sleep 😛
I have a better dashboard experience. The ability to add images on the dashboard is really exciting and has expanded the scope of capturing various metrics. Having a company logo on the dashboard makes it feel wow! The improved chart visualization capabilities are also amazing and distinct.
7 years ago, I discovered the tool that would change my mind, love at first sight for smartscape Topology, painting the complexity of a system through a defined graph, see on real time all the software components interacting in one place was visionary, also pure paths were my favorites for a long time during troubleshooting activities, not to mention that AI never ceases to amaze me! Love 😍 Dynatrace vision !
Coming from eco tools to vantage, gomez, Compuware APM, Dynatrace, AppMon to Dynatrace again I must say that the best time is now. While many of the old tools had the potential to be great, they were extremely dependent on whoever interpreted the data.
Dynatrace is different, the bar to excellence is a lot lower. Also, everyone is pulling in the same direction, which is great.
When did I realize that Dynatrace was amazing? I think during my first assignment giving a set of trainings to a UK customer many years ago. The fact that I could talk to so many teams and show relevant data for each was an eye opener.
Hailing from APM back ground, I astonished😯
Dynatrace has Capable of ingestion of metrics from multiple sources(3rd party tools) and also we can develop custom plugins which are ACTIVE gate and OneAgent plugin.
Dynatrace Davis has capable of analyzing those metrics in Problem⚠️ detection, which is visualized in Smarts cape and Custom dashboards.