Hello, Community!
We're truly grateful for your valuable feedback in the 2022 survey! And for really creative ideas for further Community development 😃
We summed up the survey results in a table that hopefully can easily show you where we are with particular improvements 📈
We'll keep you updated about the progress here, as well as in the upcoming Community newsletters 📰
Stay tuned!
| # | Area | Issue/idea | Status | Comment from the Community team |
|---|---|---|---|---|
| 1 |
Product ideas |
Add a tag indicating the version when the feature will be implemented |
UNDER REVIEW |
Jira story created: Add a field with release number to product ideas |
| 2 | More involvement from PMs / regular status updates |
IN PROGRESS |
We've doubled the forced responsible for product idea reviews that happen continuously.
|
|
| 3 | Get back to ideas that are not completed |
IN PROGRESS |
||
| 4 | More insights into planned features |
IN PROGRESS |
https://community.dynatrace.com/t5/Feedback-channel/bd-p/Feedback_channel | |
| 5 | Aggregate duplicate ideas |
PLANNED |
||
| 6 | Graphical representation of product ideas based on labels, statuses - maybe like Smartscape |
UNDER REVIEW |
Jira story created: Brainstorm the graphical way of representing product ideas |
|
| 7 |
Forum features |
Easy filter for unanswered questions |
DONE |
Such a filter is available in all subforums: |
| 8 | Events in the forums |
IN PROGRESS |
The Events and webinars section already exists: https://community.dynatrace.com/t5/Events-and-webinars/eb-p/events We'll be working on the events strategy early autumn 2022. |
|
| 9 | "Answer a question" button next to "Ask a question" |
UNDER REVIEW |
Jira story created: Check the possibility of implementing the "Answer a question" button |
|
| 10 | A "random post" button taking the user to a random, unread post to learn something new
|
UNDER REVIEW |
Jira story created: Check the possibility of implementing the "Random post" button |
|
| 11 | Searching exact phrases |
DONE |
Community search options are described here: https://community.dynatrace.com/t5/Community-user-guide/Search-and-Navigation/ba-p/159827 We're not responsible for the global Dynatrace search here: https://search.dynatrace.com/ |
|
| 12 | Chat messenger |
NOT PLANNED |
Our forum platform has a private messaging feature, but the votes were distributed 50/50 for and against having it turned on. The biggest fear is that a lot of information will stay hidden in the messages. Currently, it's turned on only for DynaMights. |
|
| 13 |
Engagement |
More goodies to be circulated / giveaways |
UNDER REVIEW |
One thing we know for sure is that we'll have a dedicated swag for our DynaMights
😉 The rest giveaways to be reviewed. |
| 14 | More diversified challenges |
PLANNED |
We review the challenge strategy every 6 months. Next review in autumn 2022. | |
| 15 | More recognition for Community champions |
IN PROGRESS |
We already highlight Community heroes in our Community newsletter, but more activities to be planned. | |
| 16 |
User experience |
Better classification and categorization |
IN PROGRESS |
Already being implemented on the staging site: Update Community structure |
| 17 | Dark mode |
PLANNED |
We're waiting for a new tech stack in Khoros, but in the meantime, we'll probably use a workaround |
|
| 18 | Multi-language support |
IN PROGRESS |
We're launching user groups, starting with the German one soon. |
|
| 19 | Clearer workflows to follow for specific use-cases, for example suggesting a new feature, bug reporting, etc. |
UNDER REVIEW |
||
| 20 | Limit the white space, make information more dense |
PLANNED |
||
| 21 | Add search options to filter by category, ideas, my posts, etc. |
DONE |
The filters are available on the search results page: |
|
| 22 |
Content |
More feature guides on the forums - reduce questions coming |
PLANNED |
Planned together with Support on troubleshooting, but also with Developers if it comes to the Dynatrace tips. |
| 23 | Better documentation about extensions |
EXTERNAL WORK |
This is a feedback for the Documentation team. | |
| 24 | Stale content / unanswered questions |
IN PROGRESS |
We hired a new team member with a special focus on moderation. Also, we doubled moderation forces among existing team members and are enabling more and more employees as Moderators. | |
| 25 |
SSO |
No need to log in if you're logged in to SSO |
PLANNED |
We created a Jira story for the SSO team |
| 26 | Fix the constant SSO login |
UNDER REVIEW |
||
| 27 | Performance | Improve performance of the site |
IN PROGRESS |
Continuous monitoring of the site performance; improvements along the way, such as:
|
| 28 | Promotion | Represent Community out front on Dynatrace various sites and pages |
IN PROGRESS |
Slowly, step-by-step, this is being addressed. Currently, there's always a link to the forums in the blog posts, as well as there are links directly in the product. |
As for number 7 and "Easy filter for unanswered questions" - we've decided to also add this option to the main page, but as in the "Community activity" feed there are all types of content, it will be called (most probably, still work in progress!) "Without replies". Thanks to this filter, you'll be able to easily find all the newest questions, ideas, blogs, events, etc., that don't have any posts in them yet. It will be added to the Community around August.
More news about other points is coming later!
