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Support Portal attachment dop zone (http://box.com) not allowed at our org

gilles_tabary
Organizer

Hello.

 

On the new Support Portal (https://one.dynatrace.com/hc/en-us/requests) if one wants to upload an attachment to a support ticket, the upload has to go through http://box.com. Here, it is a problem : our security rules does not allow access to this web site : upload fail. My demand to access this site got refused.

 

Could the Dynatrace support ticketing portal provide a ticket self hosted ticket attachement solution in order to avoid these kind of issue ? 

 

Thank you for time and attention.

 

My Ref : DEVOPS-6904.

3 REPLIES 3

gilles_tabary
Organizer

gilles_tabary
Organizer

For the record : I still cannot access http://box.com but I can upload attachements. So the issue is not totally solved nor clear to me. But... we can work with the tickets. 🙂

Adam-Piotrowicz
Dynatrace Champion
Dynatrace Champion

To be able to upload the files into the attachments area, you just need to be sure that the prod.attachments.one.dynatrace.com the domain is whitelisted on your end.

Please let us know if it helps.