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Support Portal attachment dop zone (http://box.com) not allowed at our org

Hello.

 

On the new Support Portal (https://one.dynatrace.com/hc/en-us/requests) if one wants to upload an attachment to a support ticket, the upload has to go through http://box.com. Here, it is a problem : our security rules does not allow access to this web site : upload fail. My demand to access this site got refused.

 

Could the Dynatrace support ticketing portal provide a ticket self hosted ticket attachement solution in order to avoid these kind of issue ? 

 

Thank you for time and attention.

 

My Ref : DEVOPS-6904.

2 REPLIES 2

For the record : I still cannot access http://box.com but I can upload attachements. So the issue is not totally solved nor clear to me. But... we can work with the tickets. 🙂