I am sorry to ask this non-technical question in the community but I could not find any other way. Couple of years back I have created my Dynatrace university and forum profile with current company email. I am going to leave my current organization in couple of weeks. I thought to update my personal email in the profile so that I wouldn't lose access to university and community.
Few minutes back I updated my personal email but change did not reflect. However, in this process, my profile pic disappear and all the old questions and badges. I tried multiple times but no luck
I believe there must be a way to move my current profile to personal email?
I moved your question to the Community Connect forum - that's the right one 🙂
- Your email is your main identifier. We can't simply update the email, as your current account is tied to your current company.
- We can, however, merge all your activity, badges, reputation points from an old account to a new one. Just provide us the links to your old and new accounts.-
- We can also transfer your Dynatrace University history from one account to another.
Soon, will be migration to a new forum platform, and the process will stay the same - there won't be an option to change the email on your own.
Let me know what steps should we take.
Hi @Karolina_Linda , sorry for being late. I can see my old account and all post with my personal gmail account.However, I am not able to login to university with gmail account.
Account with company email
Account with personal email
Please transfer all my university history from company account to personal account
I have an exam planned in next 2 weeks with company account. I hope that wouldn't affect.
Let me reach out to our University team what we can do. We'll make sure you're all set.
By the way: Will you have a new Community account with a new company email?
@sk00467979 - here's the information from the University team:
In any case like this, all users need to open up a ticket in Jira, selecting the university.
However, all users should be aware that if they start using a personal account and are no longer an active customer, they will lose access to almost all of Dynatrace University (for example, all videos).