cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Website: Support-Site/Community Site clock up browser/CPU usage (SSO, JS)

STiAT
Helper

Hi there,

 

I have had this experience with the support portal (https://support.dynatrace.com/supportportal) as well as on this site (https://community.dynatrace.com), and I'm experiencing this on Windows, Linux, Firefox, Chrome, Edge ... you name it, it happens there too.

 

Analyzing it, you seem to send/receive thousands of DOM requests / Events, to be true, you seem to endlessly check getLoginStatus in your SSO for some reason even if there is no  user interaction, hitting the cache of the browser engine constantly (getCookie in this case Gecko/Firefox, but it happens in Chrome too):

STiAT_3-1618524113721.png

STiAT_0-1618525969055.png

With a few tabs of your website open (3-4) this adds up to completely freezing the browser and clocking up the CPU to full potential (even on Ryzen 7 3700X at the moment). I don't know why you're checking the login status 3000 times in 5 seconds, but it sounds quite odd to me.

 

Every tab uses pretty much exactly 1 CPU core, with multiple tabs open, the browser starts to strugge answering the requests in the base process (like getCookie, which are not in the WebContent engine threads, neither is the GC):

STiAT_1-1618526162525.png

 

Hey, I see you actually do use Dynatrace and it didn't catch it? Happy to help out to help your customer experience (not completely selfless though ;-)). Just kidding, but would be nice if somebody could look into that, it's really highly annoying and makes using the site/community less fun.

 

I'm not a SaaS user (Managed installation), so that may be connected ("SaaS login" always shows for me, even if i'm logged into my account - and can obviouisly post).

STiAT_1-1618526763097.png

//G

 

 

1 REPLY 1

Karolina_Linda
Community Team
Community Team

Hello @STiAT,

 

First of all, I'm sorry for jumping on this so late. Our "bandwidth" was super-limited recently...

I'm really impressed by the level of details you provided - that's very helpful! We love such feedback! 🙂 It made us immediately reach out to the right team to investigate the issue.

 

Hopefully, I'll have some updates about the fix soon. Let me know if the issue persists or if, in the meantime, you've encountered any other issues.

 

Best regards,

Karolina

Keep calm and build Community!