Dynatrace Community is proud to present the achievements of its members – employees from Dynatrace who represent core values of the company – learning, sharing experience, and focus on a customer.
This way of thinking and problem-solving mindset encourages Uros Djukic to help customers at every minute that he spends on the Community, so we are happy to share his story. Please, read more about @uros_djukic1 – the Employee Member of the Month for March.
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Can you tell a little bit about your professional life? What is your role in the company and what do you do in your job?
I’ve been swimming in APM World for 5 years now. I started to enjoy the IT sector at this period when I had the opportunity to play with Dynatrace’s playground.
More precisely, with AppMon (6.3 for nostalgic 😊) & DC RUM! I was on the other side, thus as a Dynatrace customer, I really saw the potential of these solutions. For the anecdote, I began with my Manager to build the Performance Team and to expand at the end of 3 exciting years to 9 people! What can I say, sometimes as luck would have it, and with the right Person (“Boulix dédicace!”) we can climb a mountain! Nowadays, I’m enrolled for 2 years into Dynatrace House and I’m acting as a Consultant. “Eat problems for breakfast!”
If it could be encouraging others, my roots don’t really come from the “pure informatic field” rather Physics where I did a Ph.D. This is the beauty of Dynatrace where each one of us has a chance to make his contribution.
What do you like the most about the Dynatrace platform? What parts of Dynatrace do you use?
The interaction and synergy between different people on heterogeneous topics. Dynatrace platform is a place to stay of « big data » where we are struggling, challenging, innovating relative to Moore’s law and outer layer of incoming of new technologies; Cloud is a good candidate!
I don’t limit myself, I sweep all fields (AI alerting, Dashboard, RUM & Synthetic, API, Architecture points, etc).
Have you ever had any interesting use case for the Dynatrace platform that you found to be particularly intriguing? Could you tell us about it?
When I was a customer, I have the opportunity to play with the first version of Dynatrace (Managed). As Business Analyst I have to use a different pattern for looking at data and to extract the right information of Root-Cause.
With the help of knowing very well customer’s context, I was able to shed light on the screen bugs. More accurately, the bug dealt with the Microsoft application (IIS/NET) and we had often this message “some data could not be collected (Error Code: C2), as a result of losing Purepath, thus not valuable. However I found a workaround that helps me to get Purepath but through another way you exploit data, definitively at this time there is a lack of web request ID during IIS processing.
Solved: https://community.dynatrace.com/t5/Dynatrace-Open-Q-A/Some-data-could-not-be-collected-or-transmitte...
What brought you to our Community? Why do you think it’s worth being a part of the Dynatrace Community?
To the Community brought me my thirst for learning. Kubernetes , Azure, AWS are at the cutting edge of technology topics and it is thrilling to find how our customers are struggling with different situations. I found out several times the same questions from my own customers, which are already yet posted into this Portal.
I really like the Dynatrace Q&A part of the Community.
We are growing constantly and embracing new technologies, so we have to adapt and release new Dynatrace features in order and tackle them properly. Consequently, to be a part of the Dynatrace Community means for me that every day I have to be better than yesterday so I can help customers in the best way!
And how about your life outside IT – what is your biggest passion?
As a Family man, I enjoy this life with all duties and love. I want to outline that without my family I would not be the Man I am.
What about my hobbies? There’s a lot of this. Chess game since my childhood, I was even ranked on a national (memory lane). My favorite players: Rudolf Charousek, Mikhail Tal, Rashid Nezhmetdinov, Paul Keres. Metaphysics and Philosophy (Socrates, Lao Tzu, Baruch Spinoza, Johann Wolgang von Goethe, Jean-Paul Sartre). Painting, gardening, guitar, basket-ball, squash, video games.
It would also be great if you could share with us your favorite movie, song and/or a book. Let other Community members discover something new and interesting to watch/hear/read.
Movies: Scent of a Woman (1992), Fight Club, Will Hunting, Mi Nismo Andjeli. And Quantum Leap - as a famous series from my childhood so have to quote Sam Beckett here:
"Leaping about in time, I've found that there are some things in life that I can't change, and there are some things that I can. To save a life, to change a heart, to make the right choice. I guess that's what life's about: making the right choice at the right time."
Song: so many (Toma Zdravkovic, Frank Sinatra, Tupac Shakur, etc), but if need to pick one “timeless” Maurice RAVEL – BOLERO
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Providing places where customers can self-serve themselves are key elements of success for either side. As you’ve mentioned, you were a Dynatrace customer, and you really know how it is to be “on the other side”. We are happy that by using the Community on a daily basis you not only actively support customers at every step of their journey with Dynatrace but you grow and develop yourself along the way as well.
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