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Community Team
Community Team



Hello Esam! Shed some light on your life’s journey.

I grew up in Amman, Jordan, and spent most of my childhood playing football with friends. I was a good player, though our games often ended in fights, especially when I lost 😃. Despite this, I excelled academically, achieving high scores in school. For the first 15 years of my life, I lived in a city near the Dead Sea, the lowest point on Earth's surface at 418 meters below sea level, where my father worked. The Dead Sea's water is nearly nine times as salty as ocean water.

In my first year of university, I started as an electrical engineering major but preferred computer science, so I switched to that instead. During university, I excelled in Oracle programming and databases. However, my career path changed after graduation.

I have lived and worked in Saudi Arabia for over 15 years. Currently, I work as a monitoring specialist for one of the leading banks in the region, and I have more than 20 years of experience in IT. 



What is your professional background?

I started my career as a System Admin, specialized in Microsoft products. Then, I worked in the automation field for a couple of years before transitioning to the monitoring and observability field, focusing on infrastructure monitoring tools. Over the last 10 years, I've worked in various roles, including presales consultant and operations as a monitoring system administrator.

I enjoy working with monitoring tools because they provide critical insights into system performance and health, allowing for proactive issue resolution. I find it rewarding to ensure systems run smoothly and efficiently, and I appreciate the challenge of analyzing data to optimize infrastructure and applications. Additionally, monitoring tools play a vital role in maintaining high service availability, which is essential for any organization’s success.

The Princes’ Islands in TurkeyThe Princes’ Islands in Turkey

How does Dynatrace fit into the picture, and what was the biggest challenge Dynatrace helped you overcome? 

I've been fortunate to collaborate with highly skilled colleagues who encouraged me to enhance my expertise in infrastructure monitoring, particularly in working with Dynatrace. Their support and guidance were invaluable as they helped me navigate challenges and provided insightful answers to my questions.

When it comes to production issues, Dynatrace is indispensable for us. For any new application, the Dynatrace team must prepare two performance reports: one for top management and another technical report for the development team. These reports should include recommendations and inputs to enhance and tune the application for better performance.

Success Stories/Examples:
Strategic Mobile Application Project:
- Initially, we encountered several challenges.
- Now, the DevOps team relies on Dynatrace for everything, having become experts in analysis.
- They identify and fix issues before deployment, ensuring smoother releases.

Critical Availability:
- The Dynatrace team must be available during payroll days.
- They need to be on the bridge for any severe issues.
- Essentially, the Dynatrace team should always be ready to respond promptly.

Dynatrace has proven to be a crucial tool in maintaining and improving our application's performance. It ensures that we can address issues proactively and maintain a high level of service availability.

What makes Dynatrace Community important to you?

A Community is a place where we can gain knowledge, exchange experience, find valuable information and solutions, help others with our expertise and knowledge, and share new ideas.


"I joined the Community in 2015 when my manager tasked me with finding the top APM tool for one of our customers. After research, I concluded that Dynatrace was the best choice."


Now, when I work closely with Dynatrace again, Community is my everyday must-have.

Tell us something about you that most people don’t know. What is your biggest joy or passion in life?

After work, in my free time, I enjoy watching Real Madrid games with friends and colleagues at the café. I’ve always had a passion for cooking, and whenever we get together with friends, I take the opportunity to cook and prepare delicious meals for everyone. In addition to cooking, I have a variety of hobbies that keep me active. Playing football remains one of my favorite pastimes, and I also love swimming and biking.




🔹 Attend Dynatrace Perform 2025.
🔹 To be one of the Dynatrace experts and obtain all the certificates. 🙂


DynaMight Champion
DynaMight Champion

Nice story.


Good luck

DynaMight Guru
DynaMight Guru

Great achievement @Esam_Eid

You are a hardworking professional and a quick learner. Keep it up! 

DynaMight Guru
DynaMight Guru

Congratulations @Esam_Eid !

Congratulations! @Esam_Eid 

DynaMight Legend
DynaMight Legend

Congratulations @Esam_Eid! Keep up the great work. :clap:

DynaMight Pro
DynaMight Pro

Congrats, @Esam_Eid !!

Hope to see you in Vegas, for Perform 2025, for you to check that off your bucket list!! 🙂

DynaMight Champion
DynaMight Champion

Congratulations @Esam_Eid 😎

DynaMight Guru
DynaMight Guru

Congrats, @Esam_Eid !! We share one common item in that bucket. Let's hope for Perform next year.

Dynatrace Leader
Dynatrace Leader


Dynatrace Pro
Dynatrace Pro

Congratulations!   @Esam_Eid  😎

DynaMight Guru
DynaMight Guru

Great work @Esam_Eid !!!

DynaMight Leader
DynaMight Leader

Congartulation @Esam_Eid !!!!! :dynaspin:

DynaMight Champion
DynaMight Champion

Congrats!  :dynatrace: