14 Dec 2025
11:34 AM
- last edited on
15 Dec 2025
07:20 AM
by
MaciejNeumann
I am facing an issue when trying to install Dynatrace Operator by Script:
helm install Dynatrace-operator oci://publick.ecr.aws/Dynatrace-operator --create-namespace --namespace dynatrace --atomic
following error received:
Error: INSTALLATION FAILED: GET https://public.ecr.aws/v2/dynatrace/dynatrace-operator/tags/list: unable to retrieve credential.
Which credential is required & how to proceed with installation
Thank you
14 Dec 2025 07:57 PM
You have typos (capital letters and incorrect domain name) in the helm command, it should be:
helm install dynatrace-operator oci://public.ecr.aws/dynatrace/dynatrace-operator --create-namespace --namespace dynatrace --atomic
However, this does not explain the error. Do you use http proxy in your environment and is the cluster allowed to pull images from Internet (public.ecr.aws repository)?
15 Dec 2025 02:47 AM
As mentioned above - Try following these steps instead.
Use a public registry — Dynatrace Docs
Use a private registry — Dynatrace Docs
They should resolve your issue. the above error is indicating that you have not passed the required registry credentials for accessing the image - this can happen if you are behind proxy.
Also, you can pass the no-proxy flag in your command which will prevent this as well.
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