Change the Week Start Day and Customization of Service Quality Report

[Babar_Qayyum]

Dear All,

How to change the week start day for the service quality and availability reports as our working days are from Sunday to Thursday?

How to produce a similar or almost a similar customizable service quality report for the respective teams e.g. application, infrastructure, etc.?

Regards,

Babar

[skrystosik]

About first option, I don't know such functionality, about second I think you should extract metrics from dynatrace via script to elasticsearch and create reports in external tool like kibana/grafana.

Sebastian

[Babar_Qayyum]

Hello @Sebastian K.

Leaving the beauty of the auto-generated reports, especially with the scoring and asking the customer to use ELK if you need custom reports, will not be a wise and pleasant statement from my side 🙂

Regards,

Babar

[skrystosik]

Those reports needs some settings to be useful 🙂 I agree. But in general none of our clients is using them.

[Babar_Qayyum]

Hello @Sebastian K.

One day they will use and its a matter of time :). I will urge Dynatrace to provide some flexibility ASAP.

Regards,

Babar

[Julius_Loman]

Extracting metrics a paint unless you know what individual metrics you need for which entities, since Dynatrace will not provide "metric" export interface as it does for user sessions.

I'd rather recommend using the Dynatrace API directly and produce the reports in a business intelligence or reporting tool (Cognos / BIRT / Jasper reports / ... ).