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Dashboard sometimes does not refresh

pedro_saramago_
Newcomer

Hi,


We've setup a few dashboards that are displayed in a video wall on our control room. We have noticed that sometimes some dashboards and/or tiles on the dashboards seem to stop refreshing. Using Chrome on the video wall to show the dashboards.

Any hints on how we can resolve this?

Thank you.

7 REPLIES 7

ChadTurner
Leader

We have had that happen here and there. If I'm not mistaken, you can set an auto refresher in Chrome. https://www.wikihow.com/Auto-Refresh-in-Chrome. We also used a custom plugin that flicks through the 3 opened tabs to prevent image burn

-Chad

Hi @Chad T.

Thank you, we're evaluating your suggestion.

Though I consider this more of a band-aid then a fix. Our expectation is that since we're using a supported browser, the dashboard functionality should not require additional software to work as intended.

I wonder if this has been already reported to Dynatrace, would like to have an official reply.

shortcut CTRL+SHIFT+F9 is a product feature. Are you using DT SAAS or Managed? There are some version of DT on which the auto-refresh is set on disable by default

That's understandable and in your use case a band aid is not a viable solution. I would recommend opening up a support ticket as others have this issue was well.

-Chad

Try to use the shortcut CTRL+SHIFT+F9. It forces the dashboard to refresh.

Hi Davide D.

We're using Managed. Have confirmed that all dashboards are set to auto refresh, nonetheless sometimes some tiles on some dashboards stop either refreshing or showing data.

And this is a problem since the dashboards are displayed in a video wall on our control room.

Omar_Fouda
Dynatrace Helper
Dynatrace Helper

Are the tiles that are not refreshing set up with a custom timeframe? The refresh rate can depend on the timeframe duration, the longer the duration the bigger the intervals