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Live Chat is Not Working on Customer Environment

Feby_zirozudin
Newcomer

Hai, I wanna ask about the live chat feature; my live chat can do anything; what can I do to solve this?? For your information, I have tried deleting the cache in the browser and have tried using another browser, but it doesn't access Live Chat

2 REPLIES 2

ChadTurner
DynaMight Legend
DynaMight Legend

Do you have a picture of the issue with Chat? I have run into issues where chat isnt working because I had way too many tabs open with DT. I just closed them all out and it worked again. I think its a Sync issue with so many tabs. 

-Chad

Julius_Loman
DynaMight Legend
DynaMight Legend

Our customers use chat occasionally. If you run Dynatrace Managed, check it using developer options in your browser to see what's going on. 

Certified Dynatrace Master | Alanata a.s., Slovakia, Dynatrace Master Partner

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