Error adding a new node to the cluster due to UID/GID conflict

[NicoleMT]

Hi,

We encountered the following error when trying to add a new node to the cluster. We created a user named "dynatrace" with root privileges and used it to log in to the cluster nodes and execute the installation on all three nodes.

All nodes have the same UID/GID (1000:1000) for the "dynatrace" user. The first node was installed successfully despite the presence of this user. However, when attempting to install the second node, we encountered the following error:

"The system user 'dynatrace:dynatrace' has an incorrect UID and GID. It is currently set to 1000:1000 but should be 1011:1011."

After checking some threads in the community, I found a suggestion to delete the "dynatrace" user on the remaining nodes before proceeding with the installation.

I have the following questions:

1. If I delete the "dynatrace" user on the remaining two nodes, will I be able to rerun the installation without any issues?

2. Do I need to make any additional adjustments on the first node, which was installed successfully?

I appreciate any guidance or shared experiences.

Best regards.

[NicoleMT]

[Islam_Zedan · Accepted solution]

Hello,

System users created for Dynatrace Managed must have the same UID:GID identifiers on all nodes, so check the UID:GID assigned for the first node, and assign the same to the second and third node. If you are planning to remove the user on remaining nodes, please make sure to run the installer using root/sudo in order grant the needed permissions.

Thnaks,

Islam