can connect dynatrace environment through mobile app

[skhamitkar]

Dear Community, Can someone please help me in connecting dynatrace managed environment through mobile application? 

Whenever, I am scanning the barcode after generation. it says environment is offline.  We have dynatrace behind our VPN. we have added active gate url in firewall for outgoing traffic and connecting dyntrace though vpn in mobile too but still i am having the same issue. 

Active gate url: https://dynatrace-cluster-ag.myorgname.com.sa:9999/rest/health

Note: myorgname added due to security reason. 

Scanning the barcode by generating it(blurred due to security)

mobile app screenshot

 

Our monitoring people says that I need to create a loadbalancer with the activegate url/host(dynatrace-cluster-ag.myorgname.com.sa) and put active gate nodes behind the LB. Does it solve the issue? 

 

[Kenny_Gillette]

assume you worked through docs?  https://docs.dynatrace.com/managed/shortlink/dynatrace-mobile-app

[skhamitkar]

@Kenny_Gillette Yes I have already done the steps mentioned in the docs, But still I am facing the issue.

[radek_jasinski]

Hi,

Verify that none of the network policies in the company are blocking traffic for the ActiveGate. This is the most common cause of communication issues in this configuration.

Radek

[Julius_Loman]

If the Cluster ActiveGate is exposed to the Internet, it must be reachable under the address you have set in the CMC console, see an example below.

You may want to setup a load balancer in front of the cluster activegate(s), but that's optional. The cluster activegate address must be reachable from the mobile app. 

Also be sure to check the URL from a browser on the same mobile device. 

[skhamitkar]

@Julius_Loman Thanks  for your response. When I tested the connection I am getting somethng like this.  What cross sign inidcates? 

[Julius_Loman]

It performs some tests, from the mission control as well as internally from the cluster if the endpoints are accessible.

Be sure to check if the address https://dynatrace-cluster-ag.....com.sk:9999/rest/health is accessible from your mobile device.