cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

AWS Tags to ServiceNow

psdarwin
Participant

We are using tag values from Dynatrace to direct ServiceNow to automatically route incidents (problems) to teams, and we would like to leverage a custom AWS tag to do this.

 

Is there a way to get the value from a custom AWS tag into ServiceNow? 

7 REPLIES 7

ChadTurner
DynaMight Guru
DynaMight Guru

If you are ingesting your Tags from AWS then you should be able to transmit them via problems into your Service Now Integration as well. 

-Chad

psdarwin
Participant

AWS tags that are associated with problems automatically go into ServiceNow?  Perhaps we aren't seeing any yet because we haven't had any problems in our new AWS environment yet.

 

If that's the case, we will try setting up ServiceNow rules based on our AWS custom tag.

If you are ingesting the AWS tags into Dynatrace - You must have them show up in the Dynatrace Tags section first.

ChadTurner_1-1631044292784.png

 

Then you can set your Service Now Integration to include tags: 

ChadTurner_0-1631044190365.png

 

-Chad

psdarwin
Participant

My AWS tags do show up in Dynatrace, so that part is good.

 

Do I have to add {Tags} to the ServiceNow Description field in the box above for them to be sent over, or is that automatic?

You will need to add it. Whatever is in the Description is what you will pass into ServiceNow. Remove any of those placeholders, and you will not pass along that data Such as {State} - removing that will remove the "Open" or "Resolved" in the description of the alert in ServiceNow. 

ChadTurner_0-1631044810494.png

 

-Chad

psdarwin
Participant

Got it.  I'll give that a try and see what we get when we start seeing problem cards for cloud resources.  Thanks!

Sounds good 🙂 :davis:

-Chad