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Disable support throught Https link

alexandre_fedi
Participant

Hi there !

Is there a way to disable remote support throught https link ?

Alexandre


6 REPLIES 6

Radoslaw_Szulgo
Dynatrace Leader
Dynatrace Leader

You can disable that in Cluster Management Console -> Settings -> Preferences under “Allow Dynatrace Support remote access to environment monitoring settings”. If that option is disabled contact with Dynatrace One via help chat or your sales rep.

What is the reason you want to opt-out? How can Dynatrace assure you to keep that enabled?


Technical Product Manager,
Dynatrace Managed expert

Hi Radoslaw,

Thanks for you feedbach. Unfortunately the option is disabled. I will contact our sales resp to enable it.

We want to disabled access because my head of security consider it as a security issue.


I'd be grateful if we could continue on email or support case on how can we support you better or what security vulnerabilities are considered.
Technical Product Manager,
Dynatrace Managed expert

Radoslaw_Szulgo
Dynatrace Leader
Dynatrace Leader

See my comment. Blocking that on network level is not the best solution as it is considered as misconfiguration by Dynatrace Mission Control team. If someone wants to opt - out - there is an option to do that in the product.


Technical Product Manager,
Dynatrace Managed expert

Ok, I’ve had this always gray out, so I thought it’s mandatory 🙂 I never recommend any client to block anything, but we have one that has proxy that works fine for mission control but does not allow opt - out.

sebastian


ChadTurner
Leader

It is not recommended that you block out Dynatrace from your cluster nodes as they perform routine health checks and will alert you of any issues as well as take action to resolve issues on the back-end of your Dynatrace instance.


-Chad