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Does Dynatrace have a grace period after having consumed Host hours purchased?

hiroshi_aoki
Dynatrace Organizer
Dynatrace Organizer

FAQ about specificaition of Dynatrace licensing

1. Does Dynatrace have a grace period after having consumed Host hours purchased?

2. When Host Units exceeds their purchasing after adding RAM to a host, Does Dynatrace stop monitoring the host immediately or give a grace period to urge the customer to purchase additional license?

4 REPLIES 4

gerald_holl
Dynatrace Mentor
Dynatrace Mentor

Hi @Aoki H.

The question depends on your license.

If you connect more host units than your license allows and you are on flexible overage handling, your servers do not get blocked but you get billed in arrears for the overage host units.

Gerald

hiroshi_aoki
Dynatrace Organizer
Dynatrace Organizer

without flexible overage, when we connect mote host units than our license allows, will we get blocked, which means there is no grace time?

gerald_holl
Dynatrace Mentor
Dynatrace Mentor

If you do not have flexible overage, additional hosts will be blocked. It's a hard limit.

Igor_Kosenko
Newcomer

Hi Gerald!

can You please explain principles of billing for Overages for Dynatrace managed (give a calculation as an example)? Does customer have any unpaid gap of Overages?