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Downloading agents trough Environment ActiveGate in SAAS version

Dear All,

Since I'm getting little bit mixed information I would like to have information from all of you guys about this topic.


We are using SAAS version of Dynatrace and trying to figure out that can we download agents trough the environment ActiveGate? I got information from support that the environment ActiveGate does not contain the agent installation packages and therefore we can't download the agents trough environment activegate.

I know that this is possible in Managed environment trough the Cluster ActiveGates but seems that we can't make the agent download process trough the environment ActiveGate?

Our case is that the monitored hosts do not have internet connection and that's why we would like to route the download process trough the environment ActiveGate. But if this is not possible we just need to think about some other solution.

Just would like to have comments from community is that possible to download the agents trough environment ActiveGate or not.

Br,


Janne


6 REPLIES 6

christian_wegha
Advisor

Hello Janne,

you should be able to download the agent from the internet and then transfer the file to your client/environment and continue with the installation.

Regards,

C.

Thank you for the suggestion @christian w. and we know this possibility also.

From our perspective it would actually be easier if we could route the agent download trough the ActiveGate than manually copying the installation packet to servers.

If the agent download cant be done trough the ActiveGate we just need to think about setting up proxy or something else.

br,

Janne

This one should become a RFE and not only for SaaS

Yos

dynatrace certificated professional - dynatrace primer partner - Matrix Soft Ware Division - Israel

Dallas
Dynatrace Mentor
Dynatrace Mentor

Hi Janne,

Yes, you are able to download an agent through the activegate if you have access from your local machine to the ActiveGate.

First go to the "Deploy Dynatrace" and "start installation" then select linux. Take the wget command it gives you and alter it with the activegate IP over port 999 (which is the default communication port). Your environment_ID can be gathered from your tenant URL (example: <environment_ID>.live.dynatrace.com)

I believe that you should take your URL and make it look like this:

wget -O Dynatrace-OneAgent-Linux-<Version_here> "https://<ActiveGate_IP_Address:9999>/e/<environment_ID>/api/v1/deployment/installer/agent/unix/default/latest?arch=x86&flavor=default" --header="Authorization: Api-Token - xxxxx"

Make sure to add the /e/<environment_ID>

I just tested this on my SaaS environment and it works like a charm.

Thanks

-Dallas

Hi @Dallas P.,

Thank you so much and you solved our case.

I totally forgot the environment ID from the URL and it's quite obvious that the download was not working without it. With the ID everything is working as expected with downloading the agents trough the ActiveGate.

-Janne

Hey Janne,

Glad to help!

-Dallas