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Dynatrace App in ServiceNow Store can be installed on Dev instances?

rene_abdon1
Inactive


Hi,


I saw in https://www.dynatrace.com/support/help/integratio... that a Dev ServiceNow instance is mentioned (dev23082).

I tried to install Dynatrace App in a Dev instance and I couldn't (ServiceNow Stores blocked).

Is there any way to install Dyna App in a personal Dev instance?


16 REPLIES 16

wolfgang_beer
Dynatrace Champion
Dynatrace Champion

Our actual ServiceNow app is available on Github. Simply open the ServiceNow studio and import from repository by giving it the github project URL:

https://github.com/Dynatrace/ServiceNow-App


Great.

Tks Wolfgang!!


rene_abdon1
Inactive

Hi Wolfgang,

Can I import this app to a non-productive (demo) instance in London version?


wolfgang_beer
Dynatrace Champion
Dynatrace Champion

Sure you can.


Awesome, works perfectly.

Tks Wolfgang.


bill_scheuernst
Organizer

Ok...I figured out the Studio part and the Import part, but I'm not seeing Dynatrace under Content Management in SN. If I attempt to Publish the application in Studio, I'm not allowed to in my DEV instance. How do I activate the plugin? @Rene Abdon S. - how did you get this to work?


wolfgang_beer
Dynatrace Champion
Dynatrace Champion

As far as I know the app is already active when you imported it from Github through studio. Did you check in main ServiceNow search navigaion to find the Dynatrace menu?


kevin_kendall
Inactive

The link to this on Github is giving a 404. Is this still available?


wolfgang_beer
Dynatrace Champion
Dynatrace Champion

I had to put it into a private Github repository as this auto generated repo does not offer the ability to add a regular license file. I can invite you to the repo as a early access user, just send me an email and I will grant your Github user access.


What is your email address so I can get access to this repo?


Hello Wolfgang. I am building a ServiceNow / Dyantrace demo to show at a combined event between our two companies. I am not able to install the store app from the servicenow store. Could you please make the repo available to me?


I would like access as well please.


I would like access as well please.

I have been trying this today as well. I am not sure this will work with only a developer version of ServiceNow.


wolfgang_beer
Dynatrace Champion
Dynatrace Champion

We had to make the ServiceNow Dynatrace app Git repository private because of the lack of a license file within the repository.

Sorry for the inconvenience. If you send me an email, I can send you the update set package.

Best greetings,

Wolfgang


Hi wolfgang beer,

Kindly share definition file for Dyantarce-Servicenow integration, I am doing a POC for Dyantarce-Servicenow integration for incident creation for one of our customer