I have a selection of LDAP integrated users that logoff the Dynatrace console after only a very short time active; usually less than a couple of minnutes. This doesn't seem to affect all accounts. Is there anything that needs to be configured to control this or any logs to indicate why the session is being reset.
Do they access the cluster using the same URL as users without accidental logoff? What is your cluster version? Do you have more than one cluster node? Is there a proxy/load balancer in the path between the browser and Dynatrace Server? Do you use just LDAP authentication or also SSO?
There is no autologoff or session expiration in Dynatrace. Anything interesting in the server logs?