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Dynatrace Managed installation failed with error : Installation of Nodekeeper failed with error: Failed to start Nodekeeper

m_nasrudin1
Guide

Hi All,

I already to install Dynatrace Managed with installation source that was downloaded earlier, but the installation process is failed with error like this : "Installation of Nodekeeper failed with error: Failed to start Nodekeeper, error: Redirecting to /bin/systemctl start dynatrace-nodekeeper.service"

I attached log

Anyone please can help me ? whats wrong with installation process ?

Thanks

3 REPLIES 3

Radoslaw_Szulgo
Dynatrace Leader
Dynatrace Leader

Hard to tell here. Are you maybe running SELinux? Also See "systemctl status dynatrace-nodekeeper.service" and "journalctl -xe" for details.


anyway, I recommend opening a support ticket to get it solved properly.

Technical Product Manager,
Dynatrace Managed expert

Hi Radoslaw,

Yes SELinux is running
This is capture from "systemctl status dynatrace-nodekeeper.service"

And this is "journalctl -xe"

[root@DCAPPDTCMGMT01 ~]# journalctl -xe

Aug 28 21:46:25 DCAPPDTCMGMT01 systemd[1]: Configuration file /etc/systemd/system/dynatrace-server.service is marked world-inaccessible. This has no effect as configur>

Aug 28 21:46:25 DCAPPDTCMGMT01 systemd[1]: Configuration file /etc/systemd/system/dynatrace-elasticsearch.service is marked world-inaccessible. This has no effect as c>

Aug 28 21:46:25 DCAPPDTCMGMT01 systemd[1]: Configuration file /etc/systemd/system/dynatrace-security-gateway.service is marked world-inaccessible. This has no effect a>

Aug 28 21:46:25 DCAPPDTCMGMT01 systemd[1]: Configuration file /etc/systemd/system/dynatrace-nginx.service is marked world-inaccessible. This has no effect as configura>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Reloading.

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd-fstab-generator[37403]: Failed to create unit file /run/systemd/generator/aps.mount, as it already exists. Duplicate entry in /e>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[37396]: /usr/lib/systemd/system-generators/systemd-fstab-generator failed with exit status 1.

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Configuration file /etc/systemd/system/dynatrace-server.service is marked world-inaccessible. This has no effect as configur>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Configuration file /etc/systemd/system/dynatrace-security-gateway.service is marked world-inaccessible. This has no effect a>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Configuration file /etc/systemd/system/dynatrace-nginx.service is marked world-inaccessible. This has no effect as configura>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Configuration file /etc/systemd/system/dynatrace-server.service is marked world-inaccessible. This has no effect as configur>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Reloading.

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd-fstab-generator[37422]: Failed to create unit file /run/systemd/generator/aps.mount, as it already exists. Duplicate entry in /e>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[37415]: /usr/lib/systemd/system-generators/systemd-fstab-generator failed with exit status 1.

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Configuration file /etc/systemd/system/dynatrace-security-gateway.service is marked world-inaccessible. This has no effect a>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Configuration file /etc/systemd/system/dynatrace-server.service is marked world-inaccessible. This has no effect as configur>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Configuration file /etc/systemd/system/dynatrace-nginx.service is marked world-inaccessible. This has no effect as configura>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Reloading.

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd-fstab-generator[37442]: Failed to create unit file /run/systemd/generator/aps.mount, as it already exists. Duplicate entry in /e>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[37435]: /usr/lib/systemd/system-generators/systemd-fstab-generator failed with exit status 1.

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Configuration file /etc/systemd/system/dynatrace-security-gateway.service is marked world-inaccessible. This has no effect a>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Configuration file /etc/systemd/system/dynatrace-nginx.service is marked world-inaccessible. This has no effect as configura>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Configuration file /etc/systemd/system/dynatrace-security-gateway.service is marked world-inaccessible. This has no effect a>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Reloading.

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd-fstab-generator[37462]: Failed to create unit file /run/systemd/generator/aps.mount, as it already exists. Duplicate entry in /e>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[37454]: /usr/lib/systemd/system-generators/systemd-fstab-generator failed with exit status 1.

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Configuration file /etc/systemd/system/dynatrace-nginx.service is marked world-inaccessible. This has no effect as configura>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Configuration file /etc/systemd/system/dynatrace-security-gateway.service is marked world-inaccessible. This has no effect a>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Reloading.

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd-fstab-generator[37481]: Failed to create unit file /run/systemd/generator/aps.mount, as it already exists. Duplicate entry in /e>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[37474]: /usr/lib/systemd/system-generators/systemd-fstab-generator failed with exit status 1.

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Configuration file /etc/systemd/system/dynatrace-nginx.service is marked world-inaccessible. This has no effect as configura>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Configuration file /etc/systemd/system/dynatrace-nginx.service is marked world-inaccessible. This has no effect as configura>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Reloading.

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd-fstab-generator[37500]: Failed to create unit file /run/systemd/generator/aps.mount, as it already exists. Duplicate entry in /e>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[37493]: /usr/lib/systemd/system-generators/systemd-fstab-generator failed with exit status 1.

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Configuration file /etc/systemd/system/dynatrace-nginx.service is marked world-inaccessible. This has no effect as configura>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[1]: Reloading.

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd-fstab-generator[37520]: Failed to create unit file /run/systemd/generator/aps.mount, as it already exists. Duplicate entry in /e>

Aug 28 21:46:26 DCAPPDTCMGMT01 systemd[37513]: /usr/lib/systemd/system-generators/systemd-fstab-generator failed with exit status 1.

Aug 28 21:48:24 DCAPPDTCMGMT01 rsyslogd[1588]: cannot connect to 172.17.21.140:514: Connection timed out [v8.37.0-13.el8 try http://www.rsyslog.com/e/2027 ]

Aug 28 21:50:35 DCAPPDTCMGMT01 rsyslogd[1588]: cannot connect to 172.17.21.140:514: Connection timed out [v8.37.0-13.el8 try http://www.rsyslog.com/e/2027 ]

Aug 28 21:52:46 DCAPPDTCMGMT01 rsyslogd[1588]: cannot connect to 172.17.21.140:514: Connection timed out [v8.37.0-13.el8 try http://www.rsyslog.com/e/2027 ]


Any clue about this ? I already opening a support ticket but still nothing respond from support

Thanks

I’d recommend turning selinux into permissive mode or disabling it.

Technical Product Manager,
Dynatrace Managed expert