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Dynatrace SaaS Dashboard Timeout - Login required

chavya_khanna
Newcomer

Hello,

Every day after 24 hours Dynatrace SaaS Session Timeout and we are required to Login again.

Any suggestions how we can avoid it and keep us logged in forever?

Thanks

6 REPLIES 6

gerald_holl
Dynatrace Mentor
Dynatrace Mentor

Hi @Chavya K.

Just to verify. Did you check "remember me" on the login page?

Gerald

chavya_khanna
Newcomer

Hi Gerald, Yes Done that.

gerald_holl
Dynatrace Mentor
Dynatrace Mentor

Ok, we need to investigate this. Can you please open a support ticket?

Thanks,

Gerald

chavya_khanna
Newcomer

Hi Gerald, I already have a Support ticket

SUP-5149, Its status has been set to resolved but it's not - I still face the issue where SaS Login kicks us out on daily basis. Would you still like me to create another ticket?

gerald_holl
Dynatrace Mentor
Dynatrace Mentor

@Chavya K. I'll talk to the team and let you know.

chavya_khanna
Newcomer

Sure Thanks Gerald! would appreciate if we could get a solution to this issue.