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Dynatrace SaaS subscription suspended. Dashboard not visible.

sreejith_nair
Newcomer

Subscribed to Dynatrace in AWS market place on 21st Aug. Consumed hours 12. Today I am not able to see the dashboard. I read there is a 15 day free trail available. I am evaluating Dynatrace. Please let me know what can be done.

4 REPLIES 4

gerald_holl
Dynatrace Mentor
Dynatrace Mentor

Hi @Sreejith N.

Looks like you cancelled your subscription at 2017-Aug-22. That's why you cannot see your dashboard anymore.

Also for AWS customers we offer a trial. This means you get 1,000 hours, 50,000 sessions, and 30,000 web checks for free (consumable within 15 days).

So, you can re-enable your Dynatrace subscription in the AWS marketplace to continue using Dynatrace.

Hi Team,






I enabled the AWS marketplace subscription again however I still see the account as suspended.


PFA the screenshots.






Please let me know what needs to be done.






sreejith_nair
Newcomer

Hi Gerald, I subscribed to Dynatrace from AWS marketplace again. However I still see the account as suspended. Please see the screen shotsdynatrace-subscription.pngaws-marketplace.png.

gerald_holl
Dynatrace Mentor
Dynatrace Mentor

Hi @Sreejith N.

You can now start using Dynatrace again. Your dashboard is working.

Gerald