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Dynatrace installation error - MSI installer output contains errors

qk_teow
Newcomer

I tried to install OneAgent by using the installer on Windows server 2012 R2 (64 bits). However i came across this error while extracting the installer before the installation process. Please help if you have encounter this problem before.


Log file: dynatrace_extractor_20190808-181608.log


3 REPLIES 3

Tomasz_Gajger
Dynatrace Pro
Dynatrace Pro

Hi TEOW,

looks like your Windows installation is corrupted as msiexec is missing. msiexec is an important part of Windows Installer (https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/msiexec).

You need to fix your OS.

Regards,
Tomasz


May i know are these possible solutions for the issue: https://appuals.com/fix-msiexec-exe-access-denied-error-installing-programs/

If possible we would like to prevent restarting the server, any way we can fix the issue without restarting?

Hi Qin,

Unfortunately I cannot provide you with exact steps or confirm that the above method will work for certain.

For sure the Windows Installer needs to be fixed. If it is simply disabled / unregistered then it of course makes sense to amend these problems before attempting full reinstallation.