Dynatrace manage UEM not working
Checked the ruxitagentjs is not found on the html pages
respective process is active - good
https://18.104.22.168/rb_bf59178xcy?type=check -- working fine
traffic generated and UEM data is not getting updated. Please can any one help to debug further.
Solved! Go to Solution.
This should be on by default, but is worth checking.
Check this as @Hayden M. says at the process group level. Also check if it's enabled on the Application level (Application -> Edit -> Real User Monitoring).
What more to check:
If all is correct, then just open support ticket with Dynatrace support.
Thanks. One experience from from last days with UEM - I also had problems with single RUM JS tags not being injected into page on a JBoss Linux instance. However after upgrading to v132 and agents to v131 (they were at v129 before) it seems to be working now. Try to upgrade your environment if you already have the update.
An idea how to check different combinations - Firefox & Chrome do have a function to copy whole request as cURL command (right click in developer tools for a single request). Then just execute this URL and see results (aka look for RUM JS tag). For my particular case, it was necessary to modify "Accept-Encoding" header and set it to identity.
After that injection started to work. It might not be your case, but with cURL you can simulate any request type. Beware - you have to set the User-Agent to a real browser. Injection is not done for cURL User-Agent test, robots and few other User-Agent strings.