We are getting different aproaches to SaaS monitoring. In case of SaaS WebServices or APIS it's easy to monitore from the backend perspective using Custom Resources. From Applicatios perspective, they are handled as 3rd parties to get some insights.
The problem is to monitore SaaS Web Applications like Office 365, SaleForce, etc. In that case there are only two ways to monitore using Dynatrace:
- Using browser extension which could be an alternative for Development team, not for final users (just Chrome and Edge are BE complience and requieres a extension installation).
Is there any other approach to monitore SaaS web applications like Office 365? I am thinking about instrument the proxy if it is a supported technology, do you have previous experiences doing so?
Thanks in advance.
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two approaches you have mentioned are the standard ones and work quite well.
Besides that, if you just need to monitor SaaS services from your corporate network, one possible approach would be to use a reverse proxy such as NGINX (with OneAgent installed) to proxy the communication to SaaS services. I use this approach from time to time and typically it works very well.
So basically it will work for a corporate network, even if HTTP proxies are not used. It will require several things:
Traditional HTTPS proxy will not work for at least two reasons - typically SaaS services are HTTPS, so it must be a man-in-the-middle proxy which is not a typical case. Secondly, HTTP proxies are not supported by Dynatrace and it would require nontrivial effort to support them.