Our Dynatrace SaaS customer ANA(Air Nippon Airway) is asking
what mail notification email will be sent to it when an issue which damages their
SaaS tenant occurs - sender/subject of the
notification and keywords included in the notifcation, .. etc.
They are requesting to provide a sample of the notification.
Can anyone help me on this?
Solved! Go to Solution.
Under Email Integration--> problem notification you can see the format of mail even you can edit what you want to send but the default message should be there.
something like this:Subject
Thank you for your reply.
It seems like I failed to convey my question correctly.
This is not for a trouble in a customer's system monitored by Dynatrace but for a trouble in Dynatrace SaaS clusters. Not sure if we will experience such case, but in case we can't provide a Dynatrace service due to a fatal trouble and Dynatrace LLC need to notify the trouble to our customers.