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Hi all, i need to know why a service of supported tech appears Opaque (see attached screenshot). thanks. Eric Torreblanca

etorrebl
Participant

Service view shows at property level supported techs, so why that service appears Opaque?


1 REPLY 1

gilgi
Pro

Eric,

a. Does your license support code level visibility ?

b. if so, check the host and process group displays to see if there is any warning that indicates prevention of instrumentation

Also, from the documentations:

Other reasons services may be classified as opaque

There can be cases where a service is considered opaque even when the service is recognized and of a supported technology. This can occur for the following reasons:


  • A process is offline though a service still makes calls to it. These types of opaque services are used to visualize dependencies in the context of availability problems.
  • A process never started processing a request (the calling service receives an error or timeout) and therefore Dynatrace cant track the request in the process.
  • A process hasn't completely restarted following OneAgent installation. By the time the process restarts, it should no longer appear as opaque.
  • The framework processing the request at the specific port is not currently supported by OneAgent. If this is important to you, please submit a Request for Enhancement request for the specific framework and version by visiting our Answers user forum.
  • The framework is supported, but OneAgent has run into a technical problem. In such a case, please submit a Support ticket. Describe the issue as best you can and include all details regarding your underlying framework, technologies, and versions.

(https://www.dynatrace.com/support/help/server-side...

Gil.