A developer complained to me about not being able to trace all the transactions. He wants to analyze a specific request id obtained from the application log table, it happens that he can't find some of the requests.
As far as I know, Dynatrace does not guarantee to capture all passing requests over a web service. Due to some network traffic rate adaptions, or the sampling is used for the sake of runtime reliability, there may be some missing requests. That's what I can say. Is that right? Could you please provide me a complete technical answer to me and so that I can give a satisfying answer. Are there actions for the administrators to take in order to minimize the missing request ratio?
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The Documentation about Adaptive Traffic Management and Capture Control explains this pretty well.
If you are using Dynatrace Managed have a look at Adaptive Capture Control. You can set a higher value there to capture all PurePath, it will increase the storage and network usage though.
If you are a SaaS customer you'd have to check with your sales rep if this could be increased for you.