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How to access dynatrace live chat ?

In order to enable application session replay, I should contact the dynatrace chat to allow it. I found the dynatrace link that lead to the chat but the problem is I only have a university account, when I enter my credentials it show an error " Invalid login credentials ", so do I need a particular type of account to access dynatrace live chat ?

Just for information we are using the dynatrace managed.



Dynatrace Guru
Dynatrace Guru

1. Is live chat enabled in you cluster? Check in Cluster Management Console -> Settings -> Preferences, or ask cluster admin.

2. Can you check again? Maybe that was a short outage.

3. No special permissions are required to use live chat if it's enabled.

Senior Product Manager,
Dynatrace Managed expert