I have just one user that is getting this error: No environment found for the user. Contact the site administrator. Works for everyone else?

[JamesKitson]

I assume this is for Dynatrace - is this for SaaS or Managed? If you look at their account are they added to any groups?

James

[scott_williamso]

Yes, Dynatrace managed, just one server. The account looks okay and there are other users in this group...

screen-shot-2018-03-08-at-123509-pm.png

[scott_williamso]

I was thinking, try to resend the invite?

[scott_williamso]

Also, I don't know how to submit a request to Dynatrace. In the UI under User Groups it would be good to see the list of users associated with that group...

[scott_williamso]

Here's the detail for the group:screen-shot-2018-03-08-at-124312-pm.png

[JamesKitson · Accepted solution]

Looked through some older cases with that message and didn't see any obvious/simple causes. Only thing I can say to check is that the user is accessing the correct environment and using the right login (I've seen people try to use email when a different identifier is used for their account).

Apart from that wait a bit to see if others with more experience have any ideas and you can open a support case if needed.

[scott_williamso]

All right, thanks James...

[scott_williamso]

User had a typo on login...

Thanks again

[JamesKitson]

It happens - glad you got it sorted!

[kalle_lahtinen]

Hi,

We also have some users who are getting this error. Are there any known fixes related to this? For these users, the username is the same as their email - not sure if that's causing issues here. Any good ideas where to investigate this? I looked at the Managed server log and the audit logs, but didn't see entries for these users. I would expect to see some sort of error logs, somewhere... Unless it's somehow not recognized as an error that a user who has no environments defined (even though they really do) can't see any data. The logins should still be visible at the audit log, am I right?

[ChadTurner]

We had this happen as well. keep in mind this is from a SaaS perspective. We had to have Dynatrace go into the back end and completely remove the user and re add them