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I have web check volume but the menu item does not appear (Managed)

sam3
Newcomer

I have web check volume in my license but the Web Checks and Availability menu item does not appear on the menu in my managed instance.

5 REPLIES 5

Radoslaw_Szulgo
Dynatrace Leader
Dynatrace Leader

Can you please clarify what menu items do you refer to?

We have a help page that may also help you to set web checks in managed:

https://help.dynatrace.com/dynatrace-managed/dynatrace-server/how-do-i-enable-availability-web-checks/

Technical Product Manager,
Dynatrace Managed expert

I think he means the Menu Point "Web Check and availability". I see that in my SaaS account under Monitoring. But in my Managed instance I don't have it, even after creating a Webcheck via "Deploy Dynatrace".

pahofmann
Champion

You can create Webchecks via the deploy Dynatrace Tab.

Philipp_Kastner
Dynatrace Pro
Dynatrace Pro

Hi Sam,

that sounds like it might be a bug. Could you please open a support ticket so we can have a closer look.

Thank you, Philipp

pahofmann
Champion

For future reference. The menu item (now called Synthetic) only shows up in managed installation if a public security gateway is installed.