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If I buy the dynatrace,what level of technical support would I get?

573594233
Newcomer

7*24 or 5*8 ? Email or telephone or remote support?

2 REPLIES 2

shm
Inactive

definitly mon-fri, but the support crew is located across the globe, and depending on which Dynatrace product you need support for - this will vary (due to timezones..etc).

Also depending on what kind of issue you need assistance with. If its an actual bug (I've found several) - fixes can go from as short as a couple of days to several months. (my personal experience with appmon, dcrum and synthetic).

I've had many supporters i could simply call up or Skype/lync/webex with, but naturally they have to triage the ticket first.

JamesKitson
Dynatrace Leader
Dynatrace Leader

This document summarizes the Dyntrace support policy:

https://community.dynatrace.com/community/display/...

James