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License is already used or no longer valid for installation. ???

hzeballos
Newcomer

Good morning,

I have installed Dynatrace server, but something has gone wrong.

When you uninstall it and reinstall it, you are sending me the following message:

License is already used or no longer valid for installation.

This is obviously because you already install the product with this license. How could I disassociate the license to redo my installation correctly?

Thanks in advance.


4 REPLIES 4

Julius_Loman
DynaMight Guru
DynaMight Guru

Open a support ticket. Support will invalidate your previous installation and open the license for new installation.


TEMPEST a.s., Slovakia, Dynatrace Master Partner

You can also open the live chat with DynatraceOne to get a faster response.


Radoslaw_Szulgo
Dynatrace Guru
Dynatrace Guru

To release your license from the cluster and reuse you need to uninstall that with a parameter '--unregister'. If you have already uninstalled, support can help you to bring your license available.

see :

https://www.dynatrace.com/support/help/deploy-dyna...


Senior Product Manager,
Dynatrace Managed expert

hzeballos
Newcomer

Thank you all.